Customer Service & Retention
Customer service support
We have an inhouse dedicated and experienced team of customer care professionals ready to assist online customers at any given time. From call solutions to live chats – our team will provide support in the language that best suits your customers across Europe, Turkey, India and the United States.
Inbound call solutions
Through extensive knowledge, our full-time customer service agents speak your local language, whether it be Dutch, English, Turkish or Indian.
Our agents also handle complex product related questions by partnering with our clients to bring our staff up to speed so they are in the best position to fully represent your brand.
Social Media team
Social media channels, such as Facebook Messenger and Whatsapp, have re-shaped the way businesses can serve their customers.
We take care for your customers in the channels they are most active on.
Our customer service agents nurture the brand-customer relationship by monitoring social media activity and live chats to offer effective solutions. We understand that reliable customer service requires instantaneous response and our team ensures a swift reply with good knowledge of products and brands.
We offer e-commerce solutions
Contact our consultants for a customized service package right for your business.
Our people provide end-to-end eCommerce services from website development, demand generation and online market place management.
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Divisional Head Office
Sugar City, Suiker Silo Oost
5th Floor, Number 15, Unit 15.C
1165 MP Halfweg
+31(0)20 237 3000
Services
International Infrastructure
eCommerce & Brand Strategy Consulting
Webstore Development
Market Place & Brand Store Operations
Performance Marketing
Warehousing & Fulfillment
Transport, Tracking & Delivery
Customer Service & Retention
Technology
Channable
Woocommerce
Lightspeed
Market Places
Amazon
Bol.com
Trendyol
Hepsiburada
BigBasket
Snapdeal